CallMe User Guide
HOW TO GET STARTED WITH CALLME.COM.PH
You can do a direct consultation with CallMe.Com.Ph via phone. You can call or text this number (415) 770-0422.
*** Call hours: 9AM – 5PMPST
*** Text : 5PM -8AMPST
While we set up your forwarding , we will also set up your account in our internal CRM.
- You must send your script to firstname.lastname@example.org
- We will set up your CRM and create your script inside our CallMe System.
- Once completed, we will send you an email that it’s ready to go.
- The client will do a final check with the script and make amendments before it goes live.
- The client has to set his/her phone lines to the forwarding number created. If the test is successful, we will go live.
HOW TO GET IN TOUCH WITH CALLME TEAM
LEVEL OF ESCALATION:
- All concerns must be directed first to the Customer Service Desk Support. They will answer all your concerns as much as they can. Customer Service Desk Team and CM Managers are closely working together.
- Any concerns that are beyond their capacity will be escalated to the escalation to the CEO.
- Any matters that aren’t relevant to any concerns with your Job Request,Complaints, Escalations, etc. You can directly route it to the OFFICE of the CEO.
Direct to Customer Service Desk:
Direct to Managers:
Text & Call. Please call or text with this number only (415) 770-0422.
Email. You can directly email email@example.com to get our attention for any pressing concerns you may have about our service and company.
Direct to CEO:
HOW TO SEND A DISPUTE CHARGE IN YOUR ACCOUNT
HOW TO SEND SUGGESTIONS/FEEDBACK/OTHERS TO IMPROVE OUR SERVICE
HOW TO SEND YOUR TESTIMONY
- Happy Customers are our happiness. If you love our service , feel free to fill out this TESTIMONIAL FORM.
2. We would appreciate it if you can send at least a 60 seconds video or more.
1. Refunds will be processed after the end of the billing cycle which is every 30th of each month. If you wish to request a refund, please fill out this REFUND REQUEST FORM
2. Please give us 7 days to finalize the refunds after we will calculate the final breakdown of minutes used and any pending unpaid bills.
1. We encourage you to send all log-ins in one spreadsheet. Our Management kept all the logins in the MASTER LASTPASS.
2. Please use this TEMPLATE when sending us your log in. Simply download the google spreadsheet.
3. Use this FORM to send all your login details or any files important. The Management will take care of loading it in lastpass.
4. You have the last option to send it to firstname.lastname@example.org.