CallMe User Guide

HOW TO GET STARTED WITH CALLME.COM.PH

OPTION 1:

You can do a direct consultation with CallMe.Com.Ph via phone. You can call or text this number (415) 770-0422.

*** Call hours: 9AM – 5PMPST

*** Text : 5PM -8AMPST

OPTION 2: Use CONTACT US form to get started. You will receive a notification reply via email from CALLME Management Team to get started.
STEP 1: After consultation, you may now get started by getting a forwarding Number ( it will serve as your Company’s Caller ID). Click this VC MOBILE NUMBER REQUEST. It will take 24-48 hours for the number to get set up. You will receive a notification email or text once your Vodaconnect phone number has been set up.

While we set up your forwarding , we will also set up your account in our internal CRM.

  1. You must send your script to callme.com.ph@gmail.com
  2. We will set up your CRM and create your script inside our CallMe System.
  3. Once completed, we will send you an email that it’s ready to go.
  4. The client will do a final check with the script and make amendments before it goes live.
  5. The client has to set his/her phone lines to the forwarding number created. If the test is successful, we will go live.
 
STEP 2: After the forwarding number has been set up, then you can PICK YOUR PLAN to get started with CallMe. Here is the LINK.
STEP 3: issues with your CallMe account, please make sure to send a message to callme.cAny om.ph@gmail.com.

HOW TO GET IN TOUCH WITH CALLME TEAM

LEVEL OF ESCALATION: 

  1. All concerns must be directed first to the Customer Service Desk Support. They will answer all your concerns as much as they can. Customer Service Desk Team and CM Managers are closely working together.
  2. Any concerns that are beyond their capacity will be escalated to the escalation to the CEO.
  3. Any matters that aren’t relevant to any concerns with your Job Request,Complaints, Escalations, etc. You can directly route it to the OFFICE of the CEO.

Direct to Customer Service Desk:

OPTION 1: Facebook. We have set  up customer service support via facebook. Please add this –             https://www.facebook.com/gilian.gegawin.146. We have placed 2 Managers to attend to all your concerns.

Direct to Managers:

OPTION 2:

Text & Call. Please call or text with this number only (415) 770-0422.

OPTION 3:

Email. You can directly email callme.com.ph@gmail.com to get our attention for any pressing concerns you may have about our service       and company.

Direct to CEO:

OPTION 4:

Skype. You can add liane20124 and will definitely respond to your concerns.

OPTION 5:

Whatsapp.You can send a message to this number +63917 712 4482.

OPTION 6:

WECHAT. You can add this ID – GilianGegawin

OPTION 7:

EMAIL. You can send her an email at giliangegawin347@gmail.com.

ANY EMERGENCY MATTERS THAT NEEDS CEO’S ATTENTION IN CASE OF UNAVAILABILITY. 

PLEASE CONTACT HER EXECUTIVE ASSISTANT IMMEDIATELY AT – gpgmgmtcandrc.Jeaneth@gmail.com.

HOW TO SEND A DISPUTE CHARGE IN YOUR ACCOUNT

OPTION 1:

FORM.    Please send your dispute  using this LINK.

OPTION 2:

EMAIL.   Please send your dispute to this email – callme.com.ph@gmail.com.

All disputes must be resolved within a 24-48 hours time frame. In case that disputes are unattended and unresolved. Please escalate your dispute/s to giliangegawin347@gmail.com.

HOW TO SEND SUGGESTIONS/FEEDBACK/OTHERS TO IMPROVE OUR SERVICE

OPTION 1:

FORM.    Please send your feedback/suggestions/etc using this LINK.

OPTION 2:

EMAIL.   Please send your feedback/suggestions/etc to this email – callme.com.ph@gmail.com. 

All disputes must be resolved within a 24-48 hours time frame. In case that disputes are unattended and unresolved. Please escalate your dispute/s to giliangegawin347@gmail.com.

HOW TO SEND YOUR TESTIMONY

  1. Happy Customers are our happiness. If you love our service , feel free to fill out this TESTIMONIAL FORM.

  2. We would appreciate it if you can send at least a 60 seconds video or more.

PRICING

  1. Please see PRICING to check the plans we currently have.

  2. Any pricing questions, please call 415-770-0422 or email Ms. Gilian at giliangegawin347@gmail.com.

Refund Policy

 

1.  Refunds will be processed after the end of the billing cycle which is every 30th of each month. If you wish to request a refund, please fill out this REFUND REQUEST FORM

2. Please give us 7 days to finalize the refunds after we will calculate the final breakdown of minutes used and any pending unpaid bills.

 

FILE MANAGEMENT

1. We encourage you to send all log-ins in  one spreadsheet. Our Management kept all the logins in the MASTER LASTPASS.

2. Please use this TEMPLATE when sending us your log in. Simply download the google spreadsheet.

3. Use this FORM to send all your login details or any files important. The Management will take care of loading it in lastpass.

4. You have the last option to send it to callme.com.ph@gmail.com.